tack

Terms of service

Effective date: 22 December 2025

These Terms of Service (“Terms”) govern your access to and use of Tack (the “Service”), including our website, apps, and related features. By creating an account, connecting a third-party service, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1. who we are

“Tack”, “we”, “us”, and “our” refer to the Tack entity operating the Service.

“You” refers to the person or organisation using the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. what the service does

Tack helps you manage and triage messages, notifications, and tasks from connected services in one place. The Service may include features such as prioritisation, summarisation, reminders, and workflow tools.

The Service evolves over time. We may add, change, or remove features and integrations as described in section 12.

3. your account and eligibility

You must:

  • provide accurate account details;
  • keep your login secure;
  • promptly tell us if you believe your account has been compromised; and
  • use the Service only in compliance with these Terms and applicable law.

You are responsible for activity on your account, including actions taken through connected services.

4. connected services and your authorisation

To provide the Service, you may choose to connect third-party services (for example, email, chat, calendar, file, or task systems). When you connect a service, you grant Tack permission to access and process information from that service, limited to what is needed to deliver the features you enable.

You can disconnect a connected service at any time. Disconnecting stops further syncing from that service, and we will stop accessing it as soon as technically practical.

Third-party services are not operated by Tack. Your use of them remains subject to their own terms and policies.

5. how we handle your content

This section is a plain-English summary of how the Service is designed to handle message content. The Privacy Policy provides the full details.

5.1 what we store (and for how long)

Tack is built to minimise what we keep.

  • We do not keep full message bodies after triage. Once Tack has initially triaged a new message, it immediately deletes the received body and most of the associated metadata. We keep only what's needed to show the item in the app and support features you've turned on. This can include things like a title/subject, sender/source identifiers, timestamps, status, and brief system-generated summaries.
  • We remove all message data as soon as you're done with it. Once you mark an item as done (either in Tack or in the connected service), Tack deletes all related message content from our systems on the next sync cycle.

5.2 how we protect it

  • Your data is encrypted using your own encryption key. Each user has an individual encryption key used to protect their data in Tack. This reduces the risk that one security incident could expose multiple users.
  • We use strict access controls. We limit access to systems and data to what's required to operate and support the Service.

5.3 important note

No system can guarantee perfect security. See section 11.

6. automated processing and ai features

Some features rely on automated processing, including summarisation, categorisation, prioritisation, and suggestions.

  • You remain responsible for reviewing outputs and making your own decisions.
  • Automated outputs may be incorrect or incomplete. Treat them as helpful cues, not as facts.
  • Where we use external providers to deliver these features, we choose providers with a zero data retention policy for customer content. In other words, they are not permitted to keep, train on, or reuse your content.

7. acceptable use

You must not:

  • use the Service for unlawful, harmful, or abusive activity;
  • attempt to interfere with or disrupt the Service (including probing, scanning, or testing vulnerabilities);
  • reverse engineer or attempt to extract source code or models except where allowed by law;
  • use the Service to transmit malware, spam, or unauthorised bulk communications; or
  • use the Service in a way that violates the rights of others (including privacy, confidentiality, intellectual property, or employment obligations).

We may suspend or terminate access if we reasonably believe you have breached these Terms or your use creates risk for others or the Service.

8. your content, your rights, and our rights

8.1 your content

You retain ownership of your content.

8.2 your permission to us

To provide the Service, you grant Tack a limited licence to host, process, transmit, and display your content, only as needed to operate the Service and provide features you choose to use. This licence ends when your content is deleted from our systems, except where we must retain limited records for legal, security, or operational reasons.

8.3 feedback

If you provide feedback, suggestions, or ideas, you grant us permission to use them without restriction, and without obligation to you, to improve the Service. (We won't claim ownership of your underlying content.)

9. privacy, analytics, and service improvement

Our Privacy Policy explains how we collect and use information.

In short:

  • We collect limited usage information (such as feature usage and time spent in parts of the Service) to improve reliability and user experience.
  • We may collect and store feedback you choose to submit, including any detail you choose to include.
  • We do not sell any of your data.

10. billing, trials, and taxes

If you use a paid plan:

  • Fees, billing periods, and plan limits will be described at the time you sign up.
  • Unless stated otherwise, fees are charged in advance and are non-refundable (except where required by law).
  • You are responsible for any taxes, duties, or levies that apply.

We may change pricing or plans with reasonable notice. Changes will apply from the next billing period unless we tell you otherwise.

11. security and your responsibilities

We take security seriously and use measures designed to protect your data.

You also play a part:

  • use strong passwords and device security;
  • protect access to your connected accounts; and
  • review what you connect and what permissions you grant.

Despite safeguards, no method of transmission or storage is completely secure. You use the Service at your own risk.

12. service availability, changes, and support

We aim to keep Tack available and reliable, but we do not guarantee uninterrupted operation. Outages and maintenance may occur.

We may modify, suspend, or discontinue any part of the Service at any time, including integrations and features. Where reasonable, we will provide notice of material changes.

Support channels and response expectations (if any) will be described on the website or in your plan details.

13. suspension and termination

13.1 by you

You may stop using the Service at any time. You can disconnect services and close your account through the settings (where available) or by contacting us.

13.2 by us

We may suspend or terminate your access if:

  • you breach these Terms;
  • we are required to do so by law; or
  • your use creates a risk or harm to Tack, other users, or third parties.

Where reasonable, we will provide notice and an opportunity to address the issue.

13.3 after termination

Access will stop. We will handle deletion of data in line with our Privacy Policy and applicable law.

14. intellectual property

The Service (including its software, branding, designs, and content we provide) is owned by Tack and/or our licensors and is protected by intellectual property laws.

You may not use our branding or trademarks without our written permission.

15. disclaimers

To the maximum extent permitted by law:

  • The Service is provided “as is” and “as available”.
  • We do not warrant that the Service will be error-free, uninterrupted, or meet your requirements.
  • We do not warrant that any automated suggestions or summaries are accurate or suitable for your purposes.

If you rely on the Service for time-sensitive or critical outcomes, you should maintain your own backups and checks.

16. limitation of liability

To the maximum extent permitted by law:

  • Tack is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.
  • Tack's total liability for all claims relating to the Service is limited to the greater of:
    • the total fees you paid to Tack in the 12 months before the event giving rise to the claim; or
    • NZD $100.

Nothing in these Terms limits liability that cannot legally be limited, including under the Consumer Guarantees Act 1993 (where it applies).

17. indemnity

You agree to indemnify and hold Tack harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your breach of these Terms, except to the extent caused by Tack's breach of these Terms or negligence.

18. governing law

These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts.

19. changes to these terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, via the Service or email).

Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms.

20. contact

Questions about these Terms or the Service can be sent to us at privacy@setyourtack.com